Course Description
This online course is designed for healthcare and community service workers to develop essential skills in cultural competence and respectful communication with diverse social and cultural groups.
It provides knowledge to deliver safe, inclusive, and non-judgmental care across various professional settings.
The course also encourages self-reflection on personal cultural perspectives and biases, helping participants better understand and respond to cultural differences in attitudes, beliefs, and behaviours.
By completing this training, workers enhance their ability to promote culturally competent practices and improve client outcomes through respectful and effective interactions.
Full details of this unit of competency can be viewed via the National Training Register.
Please ensure that you read and understand the entry and assessment requirements listed below prior to enrolling. Particularly for nationally recognised units of competency to ensure that you will be able to complete any workplace specific or video creation and upload tasks that may be included.
Who It's Designed For
- Healthcare workers
- Community service workers
- Social workers
- Aged care staff
- Disability support workersC
- Counsellors and therapists
- Nurses and allied health professionals
- Youth workers
- Volunteers working with diverse communities
Course Content
- Important Course Information - 100% Online (Video)
- Student Identification and Declaration (Assessment)
- Module 1 Work with Diverse People (Presentation)
- CHCDIV001 - Theory Assessment - Module 1 (Assessment)
- Module 2 Work with Diverse People (Presentation)
- CHCDIV001 - Theory Assessment - Module 2 (Assessment)
- Recognising & Responding to Non-Verbal Cues of Discomfort (Video)
- Module 3 Work with Diverse People (Presentation)
- CHCDIV001 - Theory Assessment - Module 3 (Assessment)
- Work with Diverse People - MH Mod (Presentation)
- CHCDIV001 Simulated Scenarios (Assessment)
- CHCDIV001 - Incident Report (Assessment)
- CHCDIV001 Scenario 6 - Information Session to New Staff Reflecting on Own Perspectives of Diversity (Assessment)
- Final slide (Presentation)
Qualification & Certificate
The following unit(s) will be awarded to successful participants in this course.
The certificate will be issued by Allens Training Pty Ltd - RTO 90909.
CHCDIV001 - Work with diverse people
Course Format & Duration
The online learning and assessment is expected to take approximately 5-6 hours to complete. These timeframes are estimates. Individuals with prior experience in similar training may complete the course in less time, while those new to the subject may need more time to complete all the learning content and assessment questions.
This course is delivered fully online and will be self-paced. Students are expected to complete this course within six (6) months after enrolment.
Entry Requirements
An individual undertaking this course will need to demonstrate the following to be eligible for entry:
1. As a registered training organisation (RTO), delivering nationally recognised training, we must verify a student's identity before undertaking the assessment. To meet this requirement, you will be required to show your photo identification to the camera and state your full name, as listed on your identification document.
2. Must meet English and LLN requirements. The Training Package clearly states:
Participants must have significant communication skills, be able to read and understand forms and the ability to record details accurately of an incident.
3. Students must have access to a device with camera and audio recording capabilities, such as a smartphone, tablet, or computer with a webcam. This device will be necessary for creating short videos as part of the assessment, in which students verbally explain the required assessment outcomes.
Assessment Requirements
Performance tasks & scenarios
Students are required to upload three (3) videos of themselves participating in simulated scenarios to complete the practical assessment component
Documentation:
Complete an Incident Report form
Theory assessment:
A written assessment that may consist of case studies, short answer and/or multiple-choice questions
Please note: You will be required to make three (3) videos of yourself, verbally explaining the required assessment outcome. If you do not wish to complete video assessment questions, please consider an alternative mode of delivery (eg online with face-to-face assessment).
Certificate Renewal Requirements
Learner Rights & Responsibilities
Enrolment in this course is via Off Road Aid and conducted through Allens Training Pty Ltd (RTO 90909). For full details regarding your rights and responsibilities, including information on complaints and appeals, please refer to the Student Handbook available on the RTO website.
Course Cost
How To Get Started
